Following the announcement, the platform witnessed a surge in user activity, as concerned customers logged in to verify their balances.
This sudden spike led to temporary outages in CoinDCX’s Portfolio APIs, rendering many users unable to view their balances or transaction histories for several hours. The APIs have since been restored.
CoinDCX said that all impacted infrastructure has been isolated and that core services, including trading, INR deposits, and withdrawals, remain fully functional. INR withdrawals under Rs 5 lakh will be processed within 5 hours, while larger withdrawals will be completed within 72 hours, the company added.
India’s cyber watchdog, the Indian Computer Emergency Response Team (CERT-In), has been notified.
CoinDCX also confirmed that two leading global cybersecurity agencies have been engaged to conduct a forensic investigation, with full reports to be shared publicly.
(With inputs from PTI)